| Product | Included |
| Backup | 100 GB |
| Datacenter | Standard |
| Monitoring 24/7 |  |
| Technicians present in the datacenter 24/7 | |
| Green cooling Energy Saver | |
| Ecorooms | |
| Services | Standard |
| Remote reboot of the server | |
| Large choice of operating systems | |
| Free remote reinstallation of the server | |
| RTM (Real Time Monitoring) | |
| Guarantee of components for life | |
| Secondary DNS | |
| "Rescue" System | |
| Personalised reverse | |
| Support | Standard |
| Emails / Online / Ticket System | Management of incident Emails |
| Incidents level 1 (Unavailable server, faulty hardware) |
|
| Intervention | 2 Hrs |
| Repair | |
| SLA - Network | Standard |
| SLA Standard 100 Mbps temporarily guaranteed |
99 % |
| Refund per hour of unavailability (% of the server price) | 1 % |
| Maximal refund per month (% of the server price) | 10 % |
